2023: a very special year for vb&t Real Estate Management. In fact, they are now using the vb&t tenants app!

Automation milestone

This is an important milestone for vb&t, because in recent years a great deal of effort has been put into automation in order to put the tenants app into use. This makes vb&t a frontrunner in property management.

Digital infrastructure

For vb&t, 2022 was marked by the implementation of Zig's customer tracking system (KVS) and the rollout of the vb&t tenant portal. With the customer tracking system, vb&t is building an integrated customer view, which records all tenant contact. It also allows them to see in one overview exactly what is going on with the tenants, complexes and portfolios.

With the Real Estate platform, they are deploying a secure digital infrastructure, bringing them closer to their tenants and responding to their tenants' needs and wishes. Linked to the customer tracking system, vb&t put tenant portals live in 2022 that are now frequently used by approximately 3,000 tenants.

vb&t tenants app

In 2023, vb&t took the important and necessary step of creating the vb&t tenants app. With this app, they will make it even easier for tenants to take care of all matters surrounding the rental property.

For example, a tenant can submit a repair request, view rent payments and read all the important information surrounding their rental property in the vb&t knowledge base. Deploying the app will make the service even more accessible to tenants.

App Features

The vb&t app enables:

1. Communicate better and faster with tenants;
2. To have better visibility into everything that is going on with tenants;
3. Increase tenant satisfaction;
4. Proactively communicate with tenants;
5. Easily handle housing matters themselves online.