Real Estate Futureproof
Zig Real Estate is a sponsor of Real Estate Futureproof, the online trade show for real estate.
During this fair, we provide a keynote and 3 round tables.
Agenda of the day
Keynote: Sydney Brewer - Customer Focused Leadership / CX
Round table 1: The optimal customer journey with a 9+ customer rating
- From rental to hire
- Conversational chat
- Rental Passport
Round table 2: Sydney Brewer and ASR - The digital transition and its effect on culture and behavior
Round table 3: Ingrid Bontkes and Michiel Jansen - The impact of the digital transition on internal processes
Round Table 1
The optimal customer journey with a 9+ customer rating
During this session, we will tell you more about Zig Real Estate's solution, which enables optimal service at every stage of the customer journey of (prospective) tenants. We dwell on the entire process: from leasing to contract signing to renting. We also provide insight into new technologies and services that help increase customer satisfaction. We take you through the success story of Conversational Chat: a solution with a proven positive impact on customer appreciation (9+).
Round Table 2
Sydney Brouwer and ASR - The digital transition and its effect on culture and behavior
During this session, we talk with Sydney Brouwer and Wouter Schuil about the digital transition. Many organizations are currently working on this, often driven by the desire for a more efficient way of working and higher customer appreciation. The solution is often sought in the deployment of a new system, but is this really the solution? We ask Sydney Brouwer for his vision on the change process surrounding the digital transition and hear how not only work processes, but also employee behavior play a role. We also ask ASR, which manages a fund of approximately 5,000 homes in the Netherlands, with what motivation they entered the digital transition, what results they envision and how they plan to achieve these results.
Round Table 3
Ingrid Bontkes and Michiel Jansen - The impact of the digital transition on internal processes.
To offer self-service to your tenants, you have to start thinking in a different way. Not only processes have to be optimized, you also have to consider the effect within the chain and the effect on property managers maintenance companies. How do you deal with this as a real estate organization? And how do you involve the chain in this? During this session, we discuss with Ingrid Bontkes and Michiel Janssen of Bouwinvest the impact of the digital transition on the organization and its internal processes. We ask why they made this choice and what they want to achieve with it. We also discuss what investors and property managers should pay attention to when implementing a Tenant Portal and a Client Tracking System.